Privacy Policy

At Florinova Secret, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, make a purchase, or otherwise interact with our brand. By using our website and services, you consent to the practices described in this policy.

Information We Collect

We collect the following types of personal information:

• Name
• Email address
• Phone number
• Shipping address
• Billing address
• Payment information (processed securely by Stripe)
• Order history
• Device and browser information
• Cookies and analytics data

How We Use Your Information

We use your personal information to:

• Process and deliver orders
• Provide customer support
• Send order confirmations and shipping updates
• Improve the website and customer experience
• Prevent fraud
• Comply with legal obligations

Cookies

We use cookies to improve website performance, remember your preferences, analyze traffic, and enhance your overall shopping experience. Cookies are small files stored on your device that allow us to recognize you on subsequent visits. You may control or disable cookies through your browser settings, although some features of the website may not function properly without them.

Sharing Information

We never sell your personal information. Your data may only be shared with trusted service providers when necessary to operate our business, including:

• Stripe (payment processing)
• Shipping carriers
• Analytics providers

These providers are bound by confidentiality obligations and are only granted access to the information necessary to perform their services on our behalf.

Data Security

We implement industry-standard security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All payment transactions are encrypted and processed securely by Stripe. While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

GDPR Rights

Under the General Data Protection Regulation (GDPR), customers located in the European Economic Area have the right to:

• Access their personal data
• Correct inaccurate information
• Request deletion of their data
• Restrict or object to processing
• Request a copy of their data

To exercise any of these rights, please contact us at the details provided below. We will respond to your request within the timeframe required by applicable law.

Data Retention

We retain your personal information only for as long as necessary to fulfill orders, comply with legal obligations, resolve disputes, and enforce our agreements. When your data is no longer needed for these purposes, we will securely delete or anonymize it in accordance with applicable data protection laws.

Changes to This Privacy Policy

Florinova Secret may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any changes will be published on this page with an updated effective date. We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions or concerns regarding this Privacy Policy, your personal data, or any GDPR requests, please do not hesitate to reach out to us:

• Email: contact@florinovasecret.com
• Phone: +34 602 716 823